For owners who are done being a ticket number.
This page is for two kinds of owners. The first has a property with a national operator right now and is tired of it — the rotating account managers, the four-day response time, the sense that nobody who answers the phone actually knows the property. The second is new to short-term rentals and wants to start with someone who picks up the phone, instead of finding out the hard way what "managed" actually means.
If either sounds like you, here's exactly how short-term rental management works with Snowy Peaks in Montana.
You talk to Nick. Every time.
There's no tier system, no account manager who rotates out every eighteen months. You call, you get Nick. You text, Nick answers. A guest has a problem at 11pm, Nick handles it — not a call center reading from a script, not a ticket that gets triaged in the morning.
Pricing decisions happen the same way. Wheelhouse pulls the market data — comparable listings, demand trends, seasonal pulls. Nick reviews it against what he knows about the market and adjusts by hand when it matters. An algorithm doesn't know Big Sky Resort just added a lift. Nick does.
Onboarding starts with a conversation about the property — what makes it worth booking, the view, the layout, what's five minutes away. From there: listing photos, copy for every channel, and a connection to Hostaway so Airbnb, VRBO, Booking.com, Google, and direct all stay in sync from one inbox. Then it runs, and Nick is the one running it.
If something breaks, Nick handles that too — a leaking faucet, a furnace that won't kick on, a lockbox that jams at check-in. Fast response on maintenance issues isn't a separate service tier. It's the job.
Flat 25%. That's it.
One number, all-in. No marketing fee stacked on top. No platform fee. No line item for things a manager should already be doing as part of the job. What's in the contract is what comes out of your payout.
That 25% covers Nick personally handling every guest message and call, pricing decisions made by hand against real market data, and your listing running correctly across five channels at once. Cleaning is billed separately, on top of the flat rate.
Founder-operated doesn't mean unsophisticated.
Snowy Peaks runs on the same infrastructure the big operators use — just without the layers between you and the person making decisions.
Hostaway unifies every channel into one inbox, so nothing falls through a crack between Airbnb and VRBO. Wheelhouse handles dynamic pricing, adjusting nightly rates against real market data. Every listing distributes across Airbnb, VRBO, Booking.com, Google, and direct booking — the same reach a national operator offers, run by one person who actually knows your property.
No call centers. No outsourcing. No surprises.
- We won't hand your guest to a call center that's never seen your property.
- We won't rotate you through a new account manager every year.
- We won't bury fees in the contract and hope you don't notice at payout.
- We won't let your Superhost status slip. It hasn't happened on any listing yet.
If that's what you're used to, this is what changes.